Return Policy
Luxie Silk 30-Day Return Policy
At Luxie Silk, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day return policy to ensure you shop with confidence.
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and in the original packaging.
- Proof of purchase (order number) is required.
Non-Returnable Items:
- Any item that has been used, washed, or damaged.
- Sale or clearance items, unless they arrive damaged or defective.
How to Initiate a Return:
- Contact us at info@shopluxiesilk.com with your order number.
- Once approved, we’ll provide detailed instructions on how to return your item.
- Pack the item securely and send it back to the address provided.
Return Shipping Costs:
- Customers are responsible for return shipping costs, unless the item is defective or we made an error with your order.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your return otherwise.
Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.
If you have any questions about our return policy, feel free to reach out to us at info@shopluxiesilk.com. We're here to help!
Thank you for choosing Luxie Silk.